Digital Activation Code Policy
License Kart sells exclusively digital software license keys (activation codes) delivered by email. Since these are non-tangible digital goods, standard physical return processes do not apply.
If your digital activation code is defective — meaning it genuinely fails to activate on Microsoft's official activation servers despite being entered correctly — we will first issue a replacement code. A monetary refund is only processed if a valid replacement cannot be provided.
Unredeemed codes: if you have not attempted to activate your code at all, it is still only eligible for a refund within the same 3-calendar-day window described below, and only if the code itself is defective on validation. Simply changing your mind after delivery does not qualify for a refund, whether or not the code has been activated — see our Cancellation Policy below for why this is the case with instant digital delivery.
Defective activation codes must be reported within 3 calendar days of purchase. Reports submitted after this window will not be eligible for replacement or refund.
Delivery Email Never Arrived, or Wrong Plan Received
If you completed payment but never received your delivery email at all, first check your Spam and Promotions folders — this resolves the vast majority of missing-delivery reports. If it's genuinely not there after checking, contact us via WhatsApp or email with your Order ID and the email address used at checkout, and we will resend your key(s) at no charge once payment is confirmed on our end.
If you received a key for a different plan than what you purchased (for example, a Basic Bundle key when you paid for the Premium Bundle), contact us immediately with your Order ID. We will issue the correct key(s) for the plan you actually paid for at no additional charge.
Both scenarios are resolved with a corrected or resent delivery — not a refund — since the underlying payment and product are valid. Use our Track Order page for the fastest way to reach us with these details pre-filled.
Reporting Window & Validation Process
To report a defective activation code, you must contact us within 3 calendar days of your purchase date via WhatsApp (+91 77550 80559) or email (support@licensekart.shop) with:
- •Your Order ID (found in your confirmation email)
- •A screenshot of the exact Microsoft activation error message showing the error code (e.g. 0xC004C003, 0xC004F050)
- •Confirmation that the key was entered correctly with no extra spaces or characters
We validate all defective key claims against our key-status system before issuing a replacement. This typically takes under 2 hours.
Refund Eligibility and Processing
Once a defective claim is validated, we first issue a replacement activation code. If the replacement also fails to activate, a full monetary refund is processed to your original Razorpay payment method within 7 working days.
Once a digital activation code has been successfully used to activate Windows or Office on any device, no refund or replacement is applicable — the code has been permanently consumed and cannot be revoked.
Refund window: 3 days from purchase date. Refund processing time: up to 7 working days via Razorpay.
Software Compatibility
Verifying that your device meets the minimum system requirements for Windows 10, Windows 11, Office 2019, Office 2021, or Office 2024 is entirely your responsibility before purchasing.
Refunds will not be issued for compatibility issues, including but not limited to: insufficient RAM or storage, unsupported CPU, incompatible Windows edition (Home vs Pro), or devices not meeting Microsoft's hardware requirements.
Duplicate Orders
If you were accidentally charged twice for the same product (duplicate transaction confirmed via Razorpay payment records), the duplicate charge will be refunded in full within 7 working days, even if both activation codes were delivered.
Microsoft Account Name Policy
The name displayed in your Microsoft account is set by your Microsoft profile, not by the license key itself. We are unable to change how Microsoft displays your account name, and refunds will not be issued for display name formatting preferences.
Cancellation Policy
Digital activation codes are delivered within minutes of payment confirmation. Because fulfillment is instant, orders cannot be cancelled once payment is processed and the code has been delivered to your email address.
Local Device or System Issues
License Kart is not responsible for activation failures caused by pre-existing issues on your device, including corrupted system files, failed Windows installations, hardware incompatibilities, or third-party antivirus software blocking the activation process.
If you believe your device has a system-level issue, we recommend running the Microsoft Activation Troubleshooter before contacting support.
Quick Reference
Report a Defective Key
Contact us within 3 days of purchase with your Order ID and activation error screenshot.